All Announcements

1Stream Release Notes - May 19th 2026

Improvement
Fix
Reports
Identification & User Verification
Artificial & Business Intelligence
IQ Integration Platform
Messaging Platform SMS/Chat

Enhancements

Custom Routes for Inbound Auto PIN Verification

You can now set custom destinations for callers that are routed through our Inbound Automatic PIN Verification feature. This allows you to implement the feature for multiple departments (Support, Billing, etc.) or anywhere in your call flow where you would like to verify the caller's identity first before connecting to an agent. See our article here for more info.

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Catch All Contact

You can now designate a default contact to be assigned when Catch All tickets are created from calls or text messages originating from unknown numbers. Head to your Catch All settings to configure your preferred default contact. See our article here for more info.

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HaloPSA - Assigned Agent

You can now assign an Agent when creating HaloPSA tickets in the 1Stream Client.

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BrightGauge - 1Stream Custom Statuses

The 1Stream BrightGauge integration now includes extension Custom Statuses, allowing you to visualize and report on agent availability. See our articles here for more info.

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Bug Fixes

Autotask - Automatic Time Entries with Transcription

We've resolved two issues affecting automatic time entries in Autotask.

  • Duplicate time entries - Time entries were in some cases being created more than once for the same activity. Each call will now generate only a single time entry as expected.
  • Incorrect user association - Time entries were in some cases being linked to the wrong Autotask user. They will now correctly map to the user who handled the call.

Autotask - SMS Image Attachments

Images included in SMS messages received via 1Stream will now be properly attached to the Autotask ticket created from that message. Previously, images were received but not carried over to the ticket.

HaloPSA - AI Agent Ticket Creation

When creating tickets via the 1Streram AI Tirage Agent, the "Category", "Urgency", and "Impact" fields were not being sent through correctly. These fields will now be included as expected when a ticket is created.

Signal On-Call Alerting - European Date Format

Added support for the European date format (dd/mm/yyyy) when creating schedules in Signal On-Call Alerting Notifications.

Automatic Call to Ticket Association

We've made improvements to automatic ticket tagging for inbound calls routed through Ticket Lookup and AI Triage Agent voice apps. Improvements have also been made for outbound calls initiated via 1Stream ConnectWise Service Tickets Pod.