AI Attendant

The Modern Day Auto Attendant. Talk instead of type

AI Automated User ID & Verification

Use your PSA or CRM data to Automatically Identify Callers

AI Intelligent Routing

Instead of blasting everyone let's route to the right person

AI Triage Agent

Collect info first, or overflow, or replace voicemail / answering service

AI Notetaking, Transcription, Analysis

Let AI enter all the notes, activities, & time entries automatically

AI Alerting & Notification

Setup your escalation path, trigger calls, texts, emails to flag your team

In addition to our previously announced User Queue Status, we have deployed a new feature in the control portal that allows you to control the standard User / Extension status. Once you have navigating to a specific account, and then to the Extensions menu, you will see a top menu item called Status.

You can hover over the status circle at the bottom left of a user's icon to see the current status.

You can then select one or multiple users / extensions and press the status menu button to make a change.

You will have a new tab where you can manage all extension's statuses:

We have added a feature to the Control Portal that allows you to create a friendly name for any account / system that you manage.

You can now change a user's status from the Control Portal extension menu

Check the boxe(s) of users you want to change

Click on the Status button in the top toolbar

Make your changes

In this 4 hour maintenance window, we will be doing maintenance on sign-in systems and 1Stream integration portal & apps for all customers in UK & Europe. During this time, anyone utilizing the control portal will intermittently be unable to login and make administrative changes to individual accounts. Anyone who uses the SSO mechanism for things like web clients will be unable to do so intermittently. We suggest you login before the window so you have an active session ahead of time. Also, anyone utilizing CRM/PSA/ERP integrations in this region will have intermittent access.

Planned Start: February 2, 2026 2:00PM EST

Expected End: February 2, 2026 6:00PM EST

https://status.1stream.com/pages/maintenance/5699a5a3bed7f75e4700031d/696e987a01ed5c04ef5f30a3

On Sunday, January 18, between 6AM - 8AM (New York Time) we will be performing some routine maintenance tasks that need to be applied most data center regions on our Session Border Controller Platform. During this maintenance, you will see intermittent device registration. This does not affect desktop, webclient, and mobile app traffic.

https://status.1stream.com/pages/maintenance/5699a5a3bed7f75e4700031d/6964ffaa82aebe06041a0408

On Tuesday, December 23rd, 2AM - 6AM Auckland Time / Midnight - 4AM Sydney Time (Dec 22nd 8AM - Noon New York Time), we will be upgrading our integration platform infrastructure in the APAC region. For this 4 hour window, intermittent access to the 1Stream integration portal, client app, automation workflows will be expected for 30 - 60 minutes in this time period. Please subscribe to our status portal for ongoing updates https://status.1stream.com/pages/maintenance/5699a5a3bed7f75e4700031d/69416f5424100c05e9dda5b9

We are conducting maintenance for any account with Microsoft Teams Direct Routing enabled on Saturday, Dec 6, 2025 from 3am to 8am (New York Time). During the window, there will be up to a 5 minute window where services will be disrupted to restart services. If your account does not have this feature or if it isn't enabled, you will not be affected by this maintenance.

If you are not subscribed to our status page please be advised there is system wide updates scheduled this Sunday 9/26 for all regions for any account already running core system v20. If you are still on v18 pending migration to v20 then this does not affect your account. See more information here https://status.1stream.com/pages/maintenance/5699a5a3bed7f75e4700031d/689b7f6c4fc196060719d3c1