We are happy to announce our Partner Control API. This has been a long time in the making! If you are a automation, scripting, devops, or AI workflow person within your company then this is the API that allows you to automate many tasks when it comes to

• base account management
• user configuration
• device provisioning. etc
• active call monitoring
• service / system restarting
• and more...

You can find our API documentation here https://controlapi.bvoip.net/swagger/index.html

All feedback is welcome! Please connect with us at beta@1stream.com

We are happy to announced a long overdue overhaul of our 1Stream Intelligence Portal.

While we are still working on some finishing touches, we have opened this portal beta to all 1Stream users.

Feedback is welcome!

Login to all the normal URL's you are already using...

You will be prompted with a selection:

You can switch in between Classic and Modern Portals - There is an option in the upper right hand corner of both portals respectively...

Classic Portal

Modern Portal

We are happy to introduce a new feature to help with system admin tasks in the Control Portal. Admin users (or users who have been assigned the right to impersonate) can impersonate individual users to troubleshoot. This should help save a significant amount of time!

All impersonations are audit logged, just in case you were wondering.

We provided the steps to assign this right and use the feature in the KB article below.

https://docs.1stream.com/551333-extensions/pbx-user-impersonation-open-web-client-as-another-user-/version/2?kb_language=en_US

1. Navigate to the 1Stream Portal.

2. From the “Connected Account and CRM Settings” menu, select “ConnectWise”.

3. Scroll to the bottom of the pop-up and locate the “In/Out Board Status Sync” Set the status to “Yes”.

4. Set phone system statuses for both the “In” board status and the “Out” board status:

5. Scroll back up to the top of the pop-up, then select “Save”.

6. Sync is now configured. Note that after a status change on the ConnectWise In/Out Board, the phone system status may take up to 5 minutes to update.

By default, 1Stream's PSA integration automatically posts call transcripts as NON CUSTOMER FACING (Internal) notes.

By partner request, we have added a feature to turn OFF call transcription automatic posts to tickets.

This feature is now live for all regions.

Based on guidance directly from Yealink found at this url https://support.yealink.com/document-detail/52b9f04f16914239b75807c72b60a3e2 we are updating our supported device models and the the fully support vs partially supported tags.

The following models are now being listed as partially supported based on no zero touch provisioning support being available any longer:

Please note the minimum firmware version needed for zero touch to work on the below models:

A reminder that after the firmware upgrade, some devices may prompt users to enter an RPS PIN upon connection. We do present these PIN codes under the Device Management Menu

We are happy to announce a new way to manage which users under your partner account that are authorized to open tickets and/or contact 1Stream technical support.

Once you are inside the Control Portal, navigate to System, Users

This is the standard users list that you would manage user access to the Control portal from.

You will find a new column called "Support access". Users that are authorized to contact 1Stream support will be "checked".

Users that are not listed here at all or users that are "un-checked" are NOT authorized.

As new regulatory rules have been implemented by government agencies such as the FCC in the United States, extra scrutiny is being applied to submissions for SMS enabled numbers. We have been provided updated guides and have updated the resources section in our Control portal.

Please go to Partners, Resources (this is in the left hand menu of the Control Portal)

Then expand the SMS/MMS Messaging section

From 1 July 2026, the SMS Sender ID Register will be introduced to help reduce SMS impersonation scams.

The Australian Communications & Media Authority (ACMA) has provided the following information under the Telecommunications (SMS Sender ID Register) Industry Standard 2025.

What's changing

From 1 July 2026, businesses using alphanumeric SMS Sender IDs will need to comply with requirements set by the Australian Communications and Media Authority (ACMA).

A Sender ID is the name that appears at the top of an SMS message, identifying who the message is from (for example, “ATO”, or “AusPost”).

Businesses will need to register their Sender IDs to ensure messages can be verified and recognised as legitimate. Unregistered Sender IDs will be marked as “Unverified” or blocked.

Numeric Sender IDs (such as virtual mobile numbers or long numbers) will not be impacted.

What you need to do

• Register your Sender IDs via ACMA Assist before 1 July 2026.

• Allow up to 7 days for processing

• Refer to the SMS Sender ID Register: User guide for telcos for further information

Only organisations with an Australian Business Number (ABN) can apply. If you do not have an ABN, you will need to partner with a local Certified Telco.

We recommend registering as soon as possible to allow time for approval.

New Features & Enhancements

HaloPSA Ticket Fields + Custom Fields

You can now customize which HaloPSA Ticket Fields and Custom Fields are available for use in 1Stream. These are used for new ticket creation, editing of existing tickets, and 1Stream features that can automatically create new tickets. See our article here for more info.

Voicemail to Ticket Improvements

We've made improvements to this feature for Autotask, ConnectWise, and HaloPSA.

Autotask

You can now configure unique ticket settings for each extension that is creating Autotask tickets when a new voicemail is received. Previously, Autotask partners were limited to one set of settings that applied to all extensions. This granularity will allow you to specify different ticket fields for After Hours, Emergencies, or Sales & Billing voicemail tickets. See our article here for more info.

ConnectWise

Added support for the "Priority" ticket field. This will allow you to configure Emergency/After Hours voicemail tickets differently than Non-emergency/During Hours voicemail tickets. See our article here for more info.

HaloPSA

Added support for all common HaloPSA ticket fields. Previously, HaloPSA partners were limited to the "Ticket Type" field. You can now specify any other fields you may have set as a requirement. See our article here for more info.

AI Triage Agent Customization

We've added a new menu in the 1Stream IQ Integrations Portal, AI Agent Parameters, that allows you to specify custom audio prompts & text that will be used with the prompt in the Ticket Description. See our article here for more info.

Signal On Call Alerting - New "Date Range" Schedule Type

We've added a new schedule type, Date Range, to the 1Stream Signal feature. This allows a simple way to set a start & end date for extension(s) to be scheduled for login/logout to a Call Queue or notified when a voicemail is left. By default, the schedule applies to any day of the week within your date range. The example below represents a user starting an on-call shift on 6/21 and ending on 6/28. See our articles here for more info.

ConnectWise Company Custom Fields

Have custom fields applied to Companies in ConnectWise? These will now be displayed on Contact pages in the 1Stream Client.

Call Transcriptions in 1Stream Client

You can now view your own call transcriptions within the 1Stream Client. This is found in your Recent Call List page view by clicking the recording playback icon.

Auto Wrap Up Feature

You can now toggle the Auto Wrap Up feature ON/OFF for users in the 1Stream IQ Integrations Portal. The Auto Wrap Up feature can be applied to a user after an inbound or outbound calls has ended, with a custom time limit. When the user is in a "Wrap Up" status, new inbound queue calls will be suppressed from ringing them. See our article here for more info.

SMS Archiving

You can now archive SMS conversations in the 1Stream Client. Previously, only 1Stream Administrators could archive conversations from the IQ Integrations Portal. This is now a client-side feature that is controlled by Permissions Groups. See our article here for more info.

Permissions for 1Stream Buttons

Every 1Stream license provides a user with different features and buttons to make an action in your configured CRM/PSA. For instance, a user with 1Stream Engage license can Add Opportunities or Create New Tickets. If either of these are unwanted for a particular user, a 1Stream Administrator can now restrict access to these buttons via Permissions Groups. See our article here for more info.

Bug Fixes

• Fixed an issue with 1Stream Integrated SMS that caused an email to be delivered to all members of a call queue when the setting was disabled.
• Fixed an issue that caused call recording playback to be temporarily unavailable in the 1Stream Client.
• Fixed an issue for Autotask where the Due Date field was inadvertently changing when editing or updating tickets.
• Fixed an issue for HaloPSA where tickets created via 1Stream AI Triage Agent did not send the Ticket Type field correctly.
• Fixed an issue that temporarily prevented 1Stream Enhanced Dial by Name Directory audio prompts from being generated.