Enhancements & Ideas

Would be a great feature to have a toggle at the system level or just on the new extension form to not require an email. From the 3CX console we can already do this. It is common practice to use dummy extensions or to have phones that do not have a single user assigned to them. In this case we are having to use a dummy email and then the same email cant be reused. It is a added step that is not necessary for all extension.

Hi, Instead of having to enable SSO for each person individually, if the integration with Microsoft exists, enable the SSO automatically across all users.

Does 1stream have the ability to do a google search of a phone # that is calling in - if it doesnt match the CRM database it's connected to? Often I want to search the # of the caller that is calling me if they're not in my list - before answering the phone.

Requesting the ability to import a schedule via CSV for Signal

set phone status based on AutoTask member status (in/out)

Due to foundational limitations in the 3CX API, only one number is created in the 3CX phonebook when contacts sync over. Ideally store all phone numbers under one contact, and if that isn't possible then store them as "(Last Name)-(Type)" for the last name field, and make multiple contacts.

Question, are you planning on releasing a 1Stream app for iOS and Android?

Allow tagging of onestream calls to autotask opportunities, similar to what can currently be done with tickets.

This is a request for a visual call flow builder that will allow for a call flow to be built and uploaded into the phone system.

have the ability to paste or attach screenshot to a ticket note similar as you can in the CW CRM. Currently you cannot. IN the CW CRM you can even paste the image between text in the note.

We currently attach configurations from ConnectWise to each ticket so we can run reports (e.g. Bob Smith's PC is attached to 17 tickets, so we see the opportunity to replace it, etc) - It'd be nice to be able to do this from 1Stream without having to launch into Manage directly after filling out the rest of the ticket. The flow we're currently using is to attach the configs pod to the main ticket window and do a quick search... may be able to feed a dropdown list with that pod's contents to keep things compact

We would like to prompt the person to select a status change when they logout of queue so we can track reasons.

NinjaOne will be releasing their own PSA in the next quarter or so. This is where the integration with a VoIP system that is MSP-focused will improve support and billing efficiency. It'll be super helpful if theres an integration with NinjaOne when a client text in, NinjaOne x bvoip gives us the option to generate a ticket all within NinjaOne ticketing system level.

During an attended transfer, there is no audible beep for when the transfer is made. This causes a little bit of an awkward pause. A beep would indicate the transfer and let the transferee know that it is appropriate to talk.

For the BVOIP Control portal, we sometimes need to assign roles in bulk or make changes to many users. Currently it is a tedious process as we have to manually edit each user. Would be best to select multiple users and add/remove their roles.