Roadmap
Future consideration(135)
- 2
Add Import Ring Group
#New Feature π#UCaaS Business Communications - 1
Add exclusion list to Automatic PIN Verification
#Improvement π#Identification & User Verification - 2
AI Triage Report
#Integrations π#New Feature π - 1
Monitor Line 2 for recordings/transfers
#Improvement π#IQ Integration Platform#Reports π - 1
Show CRM Contacts when creating new SMS chats
#Improvement π#Integrations π - 1
Separating Contacts between Integrations
#Improvement π#Integrations π#Security π - 1
Priority Call Routing by Autotask Account Type
#Improvement π#Integrations π#Artificial & Business Intelligence - 1
List Techs Title from Manage on CRM User Mappings
- 1
Out Of Office Notification
#New Feature π#UCaaS Business Communications - 1
View User Role and Admin Roles
#UCaaS Business Communications
Planned(25)
- 1
Enhancement to OpenAI Sentiment Report
#Integrations π#Artificial & Business Intelligence - 1
Search for Control users by Role
#Improvement π#Style π¨#MSP Channel Resale Program - 1
Add Granularity for User's Default CRM Integration
#Improvement π#Integrations π - 1
Add 1stream report for sms activity
#Reports π - 2
Glasshive Integration
#Integrations π#New Feature π - 4
Add missed call notifications to Client Alerts
#New Feature π#Signal On-Call & Alerting System - 2
Allow multiple voicemail to ticket settings per CRM
#Improvement π#Integrations π - 1
Feature Visibility Toggle Button
#Improvement π - 1
Add option to click-to-dial pod in ConnectWise Project Tickets
#Integrations π - 8
Integration with Ninja PSA
#Integrations π#IQ Integration Platform
Shipped(184)
- 1
Extension Queue assignment from extension rather than queues
#UCaaS Business Communications - 1
Sort Client Tenants on the Dashboard Page Alphabetically by FQDN
#Improvement π#Style π¨#MSP Channel Resale Program - 1
Add termination reason to Queue Paths Report
#Improvement π#IQ Integration Platform#Reports π - 1
Automatic Ticket Creation on each new inbound call
- 1
Adjust formatting of transcription post
- 1
Button Menus on Top and Bottom of a page
#Improvement π#Style π¨#MSP Channel Resale Program - 1
Office 365 CRM Connection - New
#IQ Integration Platform - 3
Need way to Opt-out when responded with STOP.
- 1
Call Detail and Voicemail windows in 1Stream to be draggable
#Reports π#UCaaS Business Communications - 1
Supervisor Dashboard Sorting Adjustment
#Reports π#CCaaS Contact Center
Already exists(13)
- 1
Supervisor Dashboard, WallBoard, and Block Wall Board Multi-Queue View.
#Improvement π#Style π¨ - 2
Untagging Calls from Tickets
#IQ Integration Platform - 3
SMS Messaging
#Improvement π#Integrations π#New Feature π - 7
Change default new extension option to NOT block outside LAN
- 1
Make portal1.stream.com columns for unanswered calls modifyable
- 3
Ability for BLF keys on physical devices to match Extension Status
#Improvement π#MSP Channel Resale Program - 1
Ability to add different hold music depending on situation
- 1
Rule to Auto-Logout Agents after X Time
- 5
End user blacklist
#New Feature π#Security π#UCaaS Business Communications - 2
Bulk import of users into Barricade / Allowed Devices.
#Security π